Our Quality Objectives Statement
- To achieve a net profit margin of 13% on the annual turnover by the end of the accounting year through the achievement of at least 80% of the annual sales target.
- Maintain Customer satisfaction rating of 80% through bi-annual feedback monitoring and analysis and delivery of consistent quality service.
- Ensure that at least 80% of customer complaints are responded to within 24hours and resolved within 72 hours and escalation initiated as necessary.
- Ensure effective utilization and maximum development of at least 60% of the human resources through the implementation of the annual training plan after effective competence gap profiling.
- To ensure that 100% of client’s specifications and applicable statutory, regulatory and other requirements through scheduled monitoring and checking of at least 90% of the projects in line with the defined scope of work.
- Maintaining due process in selection and annual evaluation of 100% of the vendors and ensuring the achievement of 75% supplier performance rating.